Automation

5 Things to Automate For Your Business in 2021

Now that it has been almost one year of many companies drastically shifting to a work from home setting since Covid hit, some of my favorite automation tools such and Zapier and IFTTT have really upped the ante!  These tools were already awesome in their ability to create automated tasks with ease, but now that more companies are on board, there is soooo much more you can automate for your business and blog.  I wrote an earlier post on the top things you should automate for your blog, so here are 5 more things that you should automate for your business/blog now that itโ€™s 2021.

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1 | Accounting

Accounting for a small business owner can be daunting especially if you donโ€™t have an accountant.  The great thing is that there are various types of accounting software out there that make bookkeeping easier on you.  Many of these tools have the ability to track income from PayPal, Stripe and other payment processors automatically.  They can also track the ins and outs of your bank account meaning less for you to have to keep up with throughout the year.

For those business expenses that do not hit your linked account or if you donโ€™t feel comfortable linking your bank account, you can use automation to add certain transactions to a Google Sheet when a receipt comes to your email (this can be set up using Zapier).  For example, I subscribe to various monthly services for my business, so when the email receipt comes to my inbox, an automated task combs through the email and pulls the values that I want to add to my accounting spreadsheet (date, company name, amount paid, accounting category, etc.).  This is something I implemented last year and tax season was much more streamlined as a result.  And, since I created the spreadsheet to be compatible with my bookkeeping software, importing the data for the year is a breeze!


2 | Hashtag Groups

Using hashtags is still an effective way to increase viewership on social posts.  Because of this, many Instagram feed planning apps incorporate the option to save your commonly used hashtags in a group inside the app. You then copy and paste them into Instagram when itโ€™s time to post.  With the ability to use 30 hashtags per post, it would be difficult to remember them all!  The only catch is that sometimes these apps only allow you to save a certain number of hashtag groups depending on the type of plan you have.  While this is a great app feature, I recently ditched the feature and created my own hashtag groups inside of my phone by using the text replacement iPhone shortcut feature.  I created an Instagram Reel showing how to do this step by step, so check it out here.  I love this hack because itโ€™s so much faster and streamlines the posting process! 

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3 | Sales & Invoicing

Gone should be the days of selling products/services by telling customers to DM you for an invoice or leave a comment to get an invoice.  Your sales process should be automated.  If you have a business, you should have a web presence.  Not only is a website professional, it is a place where you showcase your business and products and it makes it easier for customers to make purchases.  This can be in the simplest form of a basic landing page which contains buttons to purchase your products/services.  You can create something simple such as a Google Site (sites.google.com) and embed PayPal or Stripe payment buttons where customers can purchase your items directly.  Doing business in DMs and comments can become disorganized and is incredibly manual.  You could be spending your time creating more products, services and content. Google Sites is a standard part of a Google account and is free to use, however, itโ€™s a good idea to have your own domain name/URL.

While youโ€™re at it, you should also create a business email account with an email address that uses your custom domain name (this screams professional!).  Currently, Google Workspace comes standard with a business email account and starts at only $6 a month. And yโ€™all, the $6 is sooooo worth it.  Check it out to see all the benefits of Google Workspace then get your site set up today!

4 | Inbox

Signing up for all those free and paid courses, newsletters, memberships and sites to receive free shipping on your first order all contribute to a clogged inbox.  Make it a point to get your inbox in check and set up filters and rules!  Filtering messages and creating rules for certain messages will help to organize your mailbox automatically!  Check out this blog post for the steps to clean up, organize and automate your inbox.

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5 | Video Transcription

Since we all know that video content is King these days, remember that itโ€™s important to include text on your videos (Reels, Stories, IGTV, etc.).  This is because one, you want your content to be accessible to everyone, even the hearing impaired.  Also, two, everyone doesnโ€™t have their audio on when scrolling through IG.  You want to catch your viewers attention with words on your video, that way they will know what youโ€™re talking about and they may unmute to hear the entire message.  Transcription is a great solution to these two problems, and you can easily add transcription to your Instagram videos automatically.  One app that has this feature built in is Threads.  You record your video content as you normally would inside the app, then after a short period of time the words you spoke are transcribed and added to your video.  The awesome part about automating this is that you donโ€™t have to worry about typing it up, and you only need to make edits to the existing text if needed.  You can also activate the โ€œauto-generated captionsโ€ feature in Instagram to have captions added to your IGTV videos before they are posted (Settings->Account->Captions-> Toggle โ€œAuto-Generated Captionsโ€ to On).


Automation is important now more than ever especially if you are a solopreneur. What are some thing that you wish you could automate for your business? Let me know in the comments!

5 Ways Service Based Businesses Can Use Automation

Automation has so many different levels and can be used for any business, blog and the like.  Oftentimes when you hear about automation, itโ€™s about how to post automatically to social media, copy data to a spreadsheet or add email subscribers to an email list.  Fortunately, the possibilities are endless and itโ€™s not all about social media.

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1. Online Booking

This is the #1 way that automation can be used for a service-based business.  I often see businesses that have an email address to send inquiries to for booking services. This causes too much back and forth and potential for booking mistakes and /or plain confusion.  It also takes away time that you could be spending performing your services or working on other aspects of business. I suggest using an online booking tool (I use Acuity Scheduling), set your available days and times on your account and add the โ€Bookโ€ link to your social media profiles.  Instagram actually has the book button for a few different online booking tools (Acuity Scheduling, Appointments by Square, Appointy, Avec, BeautyDate, Booksy, Fresha, Genbook, GetSquire,GlossGenius, Gopanache, MyTime, Salon Iris, Schedulicity, Schedulista, Setmore, Shore, StyleSeat, Treatwell and Vagaro), so you can make it easier for people to book with you right from your profile.


When using a booking tool, depending on what you use there may be automatic email reminders, appointments added to you and your clients Google Calendar, and rescheduling options without you having to be involved.  Many of these tools also have built in billing, so depending on the service you provide, if prepayment or deposits are required, this can also be done without you being present. Lastly, if you wanted to send a satisfaction survey, many tools have the option to do this automatically after a set amount of time after the service was rendered.

2. Up Sell products or services

Having a list of your clients and their purchase/service history is helpful for up selling.  If you keep track of and tag your clients in an email marketing program, you can add them to a small email funnel pitching more products and services that they would benefit from.  For example, if you are a beautician and gave a client highlights, if you know a certain conditioner that you sell is great for color-treated hair without all the chemicals that are in standard conditioners, you can put them into a small 3-part email funnel that tells them the best ways to keep color treated hair healthy.  Ultimately you will lead them to the conditioner and make it available to purchase in the email.

This is the same with service up sells.  If a client had a manicure and you know they will need another in two weeks, you can send them an email reminder in 1.5 weeks to schedule an appointment, include a discount code and a link to book in the email.  You can also suggest certain services related to the service they had done at their appointment in an email such as a a nail service upgrade of powder nails rather than gel. For this, you would explain the benefits of powder over gel and possibly offer a discount code for them to try it out.  The beauty in all this is you donโ€™t have to manually do any of it, only set the initial emails up. After that, your products and services will be selling themselves for you on autopilot.


3. Intake Forms & Onboarding

If you are a service based business, you should have an intake form/questionnaire of some sort.  Itโ€™s helpful for you to get to know your client and their needs. This is going to make it easier for you to work with them and make suggestions for what they may need.  You also just want to have customer details to save in a CRM tool (Client Relation Management). By having an intake questionnaire, it will save time from them having to fill one out in person (ultimately cutting into the appointment time). You will also have a little background on the client before your appointment which is always a bonus.

4. Satisfaction Survey

Ratings are a huge deal in the service industry because people want to work with someone that people have had a great experience with.  No one wants bad service, so if you have a great rating you are likely going to get more clients. This is why you should send a satisfaction survey after every appointment.  If the online booking tool you use doesnโ€™t have a survey option, you can always create one using Google Forms, Typeform, Interact or Survey Monkey. Keep the survey short so they donโ€™t lose interest and abandon it, and also make sure you have a rating scale question on it.  There is no purpose in sending this survey manually; you can send it using automation in your email marketing platform. The results from your survey and ratings can be used on you website for the reviews page and on social media to show potential clients that you have great reviews.

5. Offboarding

There may be things that a client needs to know after the service has been completed.  For example, if you are a graphic designer and designed a website, there may be things that they can update and manage without you.  Send an offboarding automated email with details on how to make the updates themselves. Include any other information that they may need to know as well.  This will lessen the need for them to reach out to you for updates because they have the instructions on how to do it. Another example is if you are a massage therapist.  After a session, there may be things that they should or should not do for a few days. Along with telling them in person at the end of the appointment, send a reminder email with the details in it so they will have a copy of it.


As a service based business, a personal touch and seamless workflow are key.  Any confusion or disconnects along the way can cause clients to not want to work with you again.  To lessen that possibility, think about your entire workflow from booking to offboarding and pinpoint the areas where you can improve the efficiency of the process.

Here are two examples of service based workflows:

Beauty Professional

  • Instagram feed heavily focused on your client projects (include before and after) and client satisfaction/quotes

  • Add a โ€œBook Nowโ€ button to Instagram

  • Main Link in you social profile goes to your website where they will learn more details about you, your services and see more testimonials

  • Link in header of website โ€œWork with meโ€

  • Work with me page is a sales page - โ€œBook Nowโ€ button on sales page

  • They are taken to a scheduling page which includes intake questionnaire .  If payment is required, this will be built in as well.

  • Once appointment is booked, details are added to your calendar and the clients.

  • Client is tagged in email marketing platform based on service purchased

  • Appointment reminder is sent

  • After appointment, client begins receiving four-part email funnel

    • Satisfaction survey

    • One helpful tip related to service

    • Another helpful tip

    • Third helpful tip directly related to upsell of product/service

  • Periodic targeted emails sent to email list segment for clients that purchased a specific service.

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The only things that involves you to be present (aka human interaction) in this whole process is setting up the automated tasks and emails, then the actual appointments (the fun stuff!).


Photographer

  • Instagram feed with heavy focus on your photography work

  • Book Now button on Instagram + social media main url with linked pages (like Linktree but not them). Potential client clicks button and are taken to your scheduling page to see availability and book.

    OR

  • Potential client clicks โ€œWork with meโ€ link in website header and is taken to sales page with package, pricing and details.

  • Book now button directs to scheduling page

  • Intake questionnaire is filled out, deposit or total paid (if necessary) appointment is booked

  • Client tagged accordingly in email marketing platform.

  • Appointment added to you and your clients Google Calendars

  • Appointment reminder is sent

  • After photoshoot, invoice for remaining balance is sent (if necessary)

  • Photos are sent to client or they are provided website gallery credentials

  • After photos are delivered, client begins receiving three-part email funnel

    • Satisfaction survey

    • One helpful tip related to their photoshoot

    • Third helpful tip directly related to upsell of product/service (photos enlarged and mounted/framed, photo books, photos printed on products, etc.).

  • Periodic targeted emails sent to email list segment for clients that purchased a specific service.

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In this example, the only human interaction involved is again, the inital setup of the automated tasks and emails, the actual photoshoot and delivering the final photos to the client.


If you are a service provider and struggling to determine where you can add automation into your processes, hopefully these examples have given you some ideas! Automation is for everyone no matter how big or small your processes are.